Wiki source code of CIT Account
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1 | = CIT/ITO Account Information = | ||
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8 | {{toc/}} | ||
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11 | == 1. Overview == | ||
12 | |||
13 | The ITO has its own credentials for students and employees. There a 2 different kinds of credentials, one for informatics and for mathematics students/employees. Please note, that the ITO credentials are not the same as the credentials you use to log in to TUMOnline. You can get your credentials as: | ||
14 | |||
15 | * a student per email after your matriculation | ||
16 | * an employee from your chair IT-administrator during the hiring process | ||
17 | * Guests or assistants after being hired by the chair administrator | ||
18 | Below is an overview of the different credentials for a ficticious Max Mustermann. | ||
19 | |||
20 | **Note**: during the corona time you can get your ITO ID from the ITO. To do this, please write an email to ITO@in.tum.de with the following information: | ||
21 | |||
22 | First name, | ||
23 | |||
24 | * Surname, | ||
25 | * Date of birth, | ||
26 | * Matriculation number, | ||
27 | * LRZ identifier (e.g. lr89ITO) | ||
28 | * Degree program, | ||
29 | * Reason for the application | ||
30 | |||
31 | |= ACC-Type|=Credential-pattern|= Example|= **Where to get it?**|= **Used in** | ||
32 | |=ITO Account|@cit.tum.de|[[musterma@cit.tum.de>>mailto:musterma@ma.tum.de]]|((( | ||
33 | * Employee/Guest/external student: Chair IT-Administrator | ||
34 | * Student: contact with ITO@cit.tum.de | ||
35 | )))|[[Email Web Client >>https://webmail.in.tum.de/]] | ||
36 | \\[[Print via Q Pilot>>https://qpilot.rbg.tum.de/]] | ||
37 | [[Ssh Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/Ssh#Ssh.ma.tum.de:]] | ||
38 | \\[[Ssh Access Informatics>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/Ssh#Lxhalle:]] | ||
39 | |||
40 | |=LRZ|@ tum.de, | ||
41 | @mytum.de|[[lr89RBG@mytum.de>>mailto:lr89rbg@mytum.de]], | ||
42 | [[max.mustermann@tum.de>>mailto:max.mustermann@tum.de]]| |[[TUMOnline>>https://campus.tum.de/tumonline/webnav.ini]] | ||
43 | \\[[Moodle>>https://www.moodle.tum.de/]] | ||
44 | \\[[Information on the TUM guest account>>https://intranet.in.tum.de/pages/ncxr40a8y18b/Fakult%C3%A4tenwegweiser/_/G%C3%A4ste]] | ||
45 | |||
46 | **__FAQ TUMonline__** : https: //www.it.tum.de/it/faq/it-dienste/tumonline/// | ||
47 | |||
48 | == 2. ITO Credentials (cit.tum) == | ||
49 | |||
50 | === 2.1 Students === | ||
51 | |||
52 | At the beginning of a students studies he is handed a paper with hist credential by the Infopoint. This paper is distributed during the Introduction days and can be picked up at the Infopoint. Therefore every new student has a ITO-account(IN.TUM), regardless of whether the field of study is mathematics or informatics. Mathematics account are only created for employees or in some rare exceptions for students. This ITO-account is entirely seperate form the LRZ- / TUM-credentials | ||
53 | |||
54 | **Note**: during the corona time you can get your ITO ID from the ITO. To do this, please write an email to support@ito.cit.tum.de with the following information: | ||
55 | |||
56 | First name, | ||
57 | |||
58 | * Surname, | ||
59 | * Date of birth, | ||
60 | * Matriculation number, | ||
61 | * LRZ identifier (e.g. lr89rbg) | ||
62 | * Degree program, | ||
63 | * Reason for the application | ||
64 | |||
65 | ==== 2.1.1. Services for Students ==== | ||
66 | |||
67 | Below is a list of the services and the required credentials for them: | ||
68 | |||
69 | |= Service|= Description|= Credentials | ||
70 | | TUMOnline | Administration of studies, exam registration, schedule etc. | LRZ / TUM / own E-Mail address | ||
71 | | TUM Mail | Checking your TUM Emails LRZ-ID@tum.de , LRZ-ID@mytum.de, xx12xxx@mytum.de [[Outlook Webaccess>>https://mail.tum.de]] | LRZ / TUM | ||
72 | | IN.TUM Mail | Checking your ITO (IN.TUM) Mail, ITO-ID@in.tum.de, https://webmail.in.tum.de, or pop/imap (Instructions for mail setup [[here>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]]) | ITO (CIT.TUM ) | ||
73 | | Ucentral | [[Ucentral>>https://ucentral.in.tum.de/]] has the following options: print documents, in.tum-Mail-setup, Windows password reset, ITO password reset | ITO (CIT.TUM ) | ||
74 | | Print FMI | Print documents on Xerox printers (00.07.023) (Instructions [[here>>Informatik.Helpdesk.Druckenrechnerhalle]]) | ITO (CIT.TUM ) | ||
75 | | Blackboxes FMI | [[Log in>>Informatik.Helpdesk.VdiSystem]] onto the PC's in the [[PC-rooms>>Informatik.Benutzerwiki.RechnerHallen]] ( Windows, Linux, Games) | ITO (CIT.TUM ) | ||
76 | | Shell access via SSH | Remote access to the home directory for students (ssh musterma@lxhalle.in.tum.de) | ITO (CIT.TUM ) | ||
77 | | [[Qpilot>>https://qpilot.rbg.tum.de/#/login]] | Printing out documents on the Xerox printers (instructions are available [[here>>Informatik.Helpdesk.Druckenucentral]]). | ITO (CIT.TUM ) | ||
78 | |||
79 | ==== 2.1.2. Renewal of ITO-account (credentials) ==== | ||
80 | |||
81 | ===== 2.1.2.1 matriculated ===== | ||
82 | |||
83 | The student ITO Account is automatically renewed, as long a TUM Account is active | ||
84 | |||
85 | * The TUMUID (LRZ-credentials) entry in the database is required for this. For new students this entry already exists. For older students however, the entry might be missing | ||
86 | * All expired accounts (because of the missing TUMUID entry) are marked for deletion 4 times a year and the user is contacted via email, informing him/her, that the account/credentials will be deleted shortly. If you are still a student of TUM, you can use the link in the email, in order to link your TUMUID and hereby renew the account. | ||
87 | * If you dont react to the email, the account will be deactivated after 30 days and then deleted 1 month after that. If the Account has been deleted, you will have to request a new account at the Infopoint. | ||
88 | *By following this link, you can check, when your Account expires and enter your LRZ-credentials if necessary: https://ucentral.in.tum.de/cgi-bin/renew.cgi | ||
89 | |||
90 | The account information looks like this for a guest: | ||
91 | [[image:ucentral: Renew your RBG account - Mozilla Firefox_078.jpg||height="438" width="836"]] | ||
92 | |||
93 | ===== 2.1.2.2 exmatriculated ===== | ||
94 | |||
95 | If you are no longer a Student of TUM, you will receive an email when your account expires, informing you, that your account will be deleted shorty. | ||
96 | |||
97 | You have the option to renew your account for a shorter period of time, by following the link in the email. | ||
98 | |||
99 | If a guestaccount is required, please refer to your chairs IT-administrator, in order for him to request it through the proper channels. | ||
100 | |||
101 | More information can be found [[here>>Informatik.Helpdesk.Account||anchor="A_2.3._Gast"]]. | ||
102 | |||
103 | === 2.2. Employee === | ||
104 | |||
105 | ==== 2.2.1. Services for employees ==== | ||
106 | |||
107 | Below is a list of the services and the required credentials for them: | ||
108 | |||
109 | |= Service|= Description|= Credentials | ||
110 | | TUMOnline | Forwarding of TUM E-Mails , Administration of E-Mail addresses, Sync+Share, calender, checking the TUM E-Mails | LRZ / TUM / own mail address | ||
111 | | Studisoft | Download Software, MS Campus EES, Microsoft Imagine Premium | LRZ / TUM | ||
112 | |[[ Software-ordering >>ssp.rbg.tum.de/order]]| Order chargeable Software | CIT.TUM / certificate (from[[ ssp.rbg.tum.de>>ssp.rbg.tum.de]]) | ||
113 | |[[ Hardware-ordering >>ssp.rbg.tum.de/order]]| Order Hardware and Supplies | CIT.TUM / certificate (from[[ ssp.rbg.tum.de>>ssp.rbg.tum.de]]) | ||
114 | | TUM Mail | Cheking the TUM Mail, LRZ-ID@tum.de , LRZ-ID@mytum.de, xx12xxx@mytum.de [[Outlook Webaccess>>https://mail.tum.de]] | LRZ / TUM | ||
115 | | IN.TUM/MA.TUM - Mail | Checking your in.tum Mail, ITO-ID@in.tum.de / ITO-ID@ma.tum.de, https://webmail.in.tum.de / https://webmail.ma.tum.de or pop/imap (Instructions for mail setup [[here>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]]) | ITO (CIT.TUM ) | ||
116 | | [[Qpilot>>https://qpilot.rbg.tum.de/#/login]] | Printing out documents on the Xerox printers (instructions are available [[here>>Informatik.Helpdesk.Druckenucentral]]). | ITO (CIT.TUM ) | ||
117 | | [[Ucentral IN>>ucentral.in.tum.de]]| The following options are available on [[ucentral>>https://ucentral.in.tum.de/]] in.tum mail settings, set Windows password, change ITO password. Activate printer for FollowMe | ITO (IN.TUM ) | ||
118 | | Shell access via SSH | Remote access to the home directory for informatics employees (ssh musterma@lxhalle.in.tum.de) | ITO (CIT.TUM ) | ||
119 | | Shell access via SSH | Remote access to the home directory for mathematics employees (ssh musterma@ssh.ma.tum.de) | ITO (CIT.TUM ) | ||
120 | | Blackboxes (Chair) | [[Log in>>Informatik.Helpdesk.VdiSystem]] onto Dell Blackboxen. | ITO (CIT.TUM ) | ||
121 | | [[Ucentral MA>>ucentral.ma.tum.de]]| The following options are available on [[ucentral>>https://ucentral.ma.tum.de/]]: in.tum mail settings, set Windows password, change ITO password. Activate printer for FollowMe | ITO (CIT.TUM ) | ||
122 | |||
123 | | [[Qpilot>>https://qpilot.rbg.tum.de/#/login]] | Printing out documents on the Xerox printers (instructions are available [[here>>Informatik.Helpdesk.Druckenucentral]]) | MA.TUM | ||
124 | |||
125 | ==== 2.2.2. Creating a Useraccount ==== | ||
126 | |||
127 | Employees who have an ITO account, have access to central services of the ITO and credentials (infromatics of mathematics credentials) for the Rechnerhalle. In order for a new employee account to be generadted, a user application is required. This can be done by one of two possible ways: | ||
128 | |||
129 | ===== 2.2.2.1. Automatic generation ===== | ||
130 | |||
131 | When a new employee of the informatics or the mathematics faculty starts working, the Servicebüro Peronal contacts the ITO directly and the user application is automatically generated. | ||
132 | |||
133 | The chairs IT-Administrator is then contacted via email, in order for him/her to confirm the user account in the StrukurDB. | ||
134 | |||
135 | Once the employee account is generated, the IT-Administrator is contacted again, and the employee can get his/her new credentials personally from the service office of the ITO with his/her official identification papers and after the user aggreement has been signed. | ||
136 | |||
137 | Or the employee can activate his account via [[Ucentral>>https://ucentral.in.tum.de/cgi-bin/activate.cgi]] by signing the user guidelines and setting his password (if the LRZ ID is registered in the Database). | ||
138 | |||
139 | On [[this Page>>http://home.in.tum.de//bauerc/]] you can find the opening hours of our service office. | ||
140 | |||
141 | ===== 2.2.2.2. Manual generation ===== | ||
142 | |||
143 | If the user application is not generated automatically, the chairs IT-Administrator can do so directly via the StrukturDB for an amployee. | ||
144 | |||
145 | * The rest of the process is identical to 2.2.2.1 | ||
146 | |||
147 | ==== 2.2.3. Renewal of ITO-account (credentials) ==== | ||
148 | |||
149 | ===== 2.2.3.1. Employee ===== | ||
150 | |||
151 | If the ITO (in.tum/ma.tum) account is linked to the TUM Account, the ITO account is automatically renewed, as long as the TUM account is active. | ||
152 | |||
153 | * The TUMUID (LRZ-credentials) entry in the database is required for this. For new employees this entry already exists. For some older employees however, the entry might be missing | ||
154 | * The chairs IT-administators are contacted via email, when the accounts are marked for deletion and can enter the LRZ-credentials in order to renew the account. | ||
155 | * If the LRZ-credentials are not entered, the use will be contacted 1-2 weeks later via email and will be informed , that account will be deleted shortly. If he/she is still an employee, he/she can manually renew it on the linked website (https://ucentral.in.tum.de/cgi-bin/renew.cgi). | ||
156 | * If the LRZ-credentials are entered in the ucentral webaccess within 30 days, the account will be renewed automatically. | ||
157 | * If the employee does not react to the email, the account will be deactivated after 30 days and then be deleted after another 30 days. | ||
158 | By following this link, you can check, when your Account expires and enter your LRZ-credentials if necessary: https://ucentral.in.tum.de/cgi-bin/renew.cgi | ||
159 | |||
160 | The account information looks like this for a guest: | ||
161 | [[image:ucentral: Renew your RBG account - Mozilla Firefox_078.jpg||width="800"]] | ||
162 | |||
163 | ===== 2.2.3.2. End of employment ===== | ||
164 | |||
165 | After the expiration of the ITO-account (exmatriculation or end of employment) an email will be sent to the corresponding @cit.tum.de email-account | ||
166 | |||
167 | * The email informs the user, that emails will only be received and sent for **1 month** and that a renewal of the account for a short period of time (max. 1 month) is possible by following the link in the email, provided there is a valid reason for it | ||
168 | * If the account is needed in the future, there is also the possibility to contact your chairs IT-administrator, in order for him/her to convert the user account to a guest account. If the email is ignored, the account can not be renewed and will be deactivated after 30 days and then deleted another 30 days later | ||
169 | |||
170 | **Exception**: If an employee leaves the informatics/mathematics faculty for a limited amount of time (e.g. 6 months to 1 year) and it is certain that the employee returns after his/her hiatus, the employee can contact his/her IT-administrator for a renewal of the user account. | ||
171 | |||
172 | === 2.3. Guest === | ||
173 | |||
174 | ==== 2.3.1 Guests without ITO-credentials ==== | ||
175 | |||
176 | If a guest of the informatics or mathematics faculty needs an ITO account, he/she can contact his/her IT-administrator for this purpose. The administrator can then apply for a guest account via the StrukturDB. | ||
177 | |||
178 | Once the guest account is created, the chair administrator will be contacted by email. The guest can then get his/her credentials and password personally at the ITO Systemsgroup or the ITO or he/she can activate his/her account via [[Ucentral>>https://ucentral.in.tum.de/cgi-bin/activate.cgi]] by signs the user guidelines and sets his/her password (if the LRZ ID is registered in the Database). | ||
179 | |||
180 | === 2.4. External Students or student assistant === | ||
181 | |||
182 | A student assistant who is not studying computer science or mathematics at the faculty and works at a computer science or mathematics chair, the chair administrator can apply for a student account in the StrukturDB for him. | ||
183 | |||
184 | External students or auditors can get their ID from the ITO. To do this, please send an email to support@ito.cit.tum.de with the following information: | ||
185 | |||
186 | First name, | ||
187 | |||
188 | * Surname, | ||
189 | * Date of birth, | ||
190 | * Matriculation number, | ||
191 | * LRZ identifier (e.g. lr89ITO) | ||
192 | * Degree program, | ||
193 | * Reason for the application | ||
194 | |||
195 | == 3. Changing of the ITO Passwort == | ||
196 | |||
197 | The ITO password must be reset in the following cases: | ||
198 | 1 when a new one is created so that the account is activated | ||
199 | 2 if the password has been forgotten | ||
200 | |||
201 | Employees, students and guests can change the ITO password themselves via [[this>>https://ucentral.in.tum.de/cgi-bin/activate.cgi]] link if the LRZ identifier (tumuid) is entered in the structure DB. The ITO account is linked to the TUM account, so this entry is necessary. | ||
202 | |||
203 | If it is not available, the chair administrators can enter it in the StrukturDB (database) for employees and guests. For students, this can be done by the ITO-Helpdesk. Please write an email to support@ito.cit.tum.de with the following information: | ||
204 | |||
205 | First name, | ||
206 | |||
207 | * Surname, | ||
208 | * Date of birth, | ||
209 | * Matriculation number, | ||
210 | * LRZ identifier (e.g. lr89rbg) |