Wiki source code of CIT Account

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1 = CIT/ITO Account Information =
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8 {{toc/}}
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11 == 1. Overview ==
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13 The ITO has its own credentials for students and employees. There a 2 different kinds of credentials, one for informatics and for mathematics students/employees. Please note, that the ITO credentials are not the same as the credentials you use to log in to TUMOnline. You can get your credentials as:
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15 * a student per email after your matriculation
16 * an employee from your chair IT-administrator during the hiring process
17 * Guests or assistants after being hired by the chair administrator
18 Below is an overview of the different credentials for a ficticious Max Mustermann.
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20 **Note**: during the corona time you can get your ITO ID from the ITO. To do this, please write an email to ITO@in.tum.de with the following information:
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22 First name,
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24 * Surname,
25 * Date of birth,
26 * Matriculation number,
27 * LRZ identifier (e.g. lr89ITO)
28 * Degree program,
29 * Reason for the application
30
31 |= ACC-Type|=Credential-pattern|= Example|= **Where to get it?**|= **Used in**
32 |=ITO Account|@cit.tum.de|[[musterma@cit.tum.de>>mailto:musterma@ma.tum.de]]|(((
33 * Employee/Guest/external student: Chair IT-Administrator
34 * Student: contact with ITO@cit.tum.de
35 )))|[[Email Web Client >>https://webmail.in.tum.de/]]
36 \\[[Print via Q Pilot>>https://qpilot.rbg.tum.de/]]
37 [[Ssh Access>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/Ssh#Ssh.ma.tum.de:]]
38 \\[[Ssh Access Informatics>>https://xwiki.rbg.tum.de/bin/view/Informatik/Helpdesk/Ssh#Lxhalle:]]
39
40 |=LRZ|@ tum.de, 
41 @mytum.de|[[lr89RBG@mytum.de>>mailto:lr89rbg@mytum.de]], 
42 [[max.mustermann@tum.de>>mailto:max.mustermann@tum.de]]| |[[TUMOnline>>https://campus.tum.de/tumonline/webnav.ini]]
43 \\[[Moodle>>https://www.moodle.tum.de/]]
44 \\[[Information on the TUM guest account>>https://intranet.in.tum.de/pages/ncxr40a8y18b/Fakult%C3%A4tenwegweiser/_/G%C3%A4ste]]
45
46 **__FAQ TUMonline__** : https: //www.it.tum.de/it/faq/it-dienste/tumonline///
47
48 == 2. ITO Credentials (cit.tum) ==
49
50 === 2.1 Students ===
51
52 At the beginning of a students studies he is handed a paper with hist credential by the Infopoint. This paper is distributed during the Introduction days and can be picked up at the Infopoint. Therefore every new student has a ITO-account(IN.TUM), regardless of whether the field of study is mathematics or informatics. Mathematics account are only created for employees or in some rare exceptions for students. This ITO-account is entirely seperate form the LRZ- / TUM-credentials
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54 **Note**: during the corona time you can get your ITO ID from the ITO. To do this, please write an email to support@ito.cit.tum.de with the following information:
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56 First name,
57
58 * Surname,
59 * Date of birth,
60 * Matriculation number,
61 * LRZ identifier (e.g. lr89rbg)
62 * Degree program,
63 * Reason for the application
64
65 ==== 2.1.1. Services for Students ====
66
67 Below is a list of the services and the required credentials for them:
68
69 |= Service|= Description|= Credentials
70 | TUMOnline | Administration of studies, exam registration, schedule etc. | LRZ / TUM / own E-Mail address
71 | TUM Mail | Checking your TUM Emails LRZ-ID@tum.de , LRZ-ID@mytum.de, xx12xxx@mytum.de [[Outlook Webaccess>>https://mail.tum.de]] | LRZ / TUM
72 | IN.TUM Mail | Checking your ITO (IN.TUM) Mail, ITO-ID@in.tum.de, https://webmail.in.tum.de, or pop/imap (Instructions for mail setup [[here>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]]) | ITO (CIT.TUM )
73 | Ucentral | [[Ucentral>>https://ucentral.in.tum.de/]] has the following options: print documents, in.tum-Mail-setup, Windows password reset, ITO password reset | ITO (CIT.TUM )
74 | Print FMI | Print documents on Xerox printers (00.07.023) (Instructions [[here>>Informatik.Helpdesk.Druckenrechnerhalle]]) | ITO (CIT.TUM )
75 | Blackboxes FMI | [[Log in>>Informatik.Helpdesk.VdiSystem]] onto the PC's in the [[PC-rooms>>Informatik.Benutzerwiki.RechnerHallen]] ( Windows, Linux, Games) | ITO (CIT.TUM )
76 | Shell access via SSH | Remote access to the home directory for students (ssh musterma@lxhalle.in.tum.de) | ITO (CIT.TUM )
77 | [[Qpilot>>https://qpilot.rbg.tum.de/#/login]]  | Printing out documents on the Xerox printers (instructions are available [[here>>Informatik.Helpdesk.Druckenucentral]]). | ITO (CIT.TUM ) 
78
79 ==== 2.1.2. Renewal of ITO-account (credentials) ====
80
81 ===== 2.1.2.1 matriculated =====
82
83 The student ITO Account is automatically renewed, as long a TUM Account is active
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85 * The TUMUID (LRZ-credentials) entry in the database is required for this. For new students this entry already exists. For older students however, the entry might be missing
86 * All expired accounts (because of the missing TUMUID entry) are marked for deletion 4 times a year and the user is contacted via email, informing him/her, that the account/credentials will be deleted shortly. If you are still a student of TUM, you can use the link in the email, in order to link your TUMUID and hereby renew the account.
87 * If you dont react to the email, the account will be deactivated after 30 days and then deleted 1 month after that. If the Account has been deleted, you will have to request a new account at the Infopoint.
88 *By following this link, you can check, when your Account expires and enter your LRZ-credentials if necessary: https://ucentral.in.tum.de/cgi-bin/renew.cgi
89
90 The account information looks like this for a guest:
91 [[image:ucentral: Renew your RBG account - Mozilla Firefox_078.jpg||height="438" width="836"]]
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93 ===== 2.1.2.2 exmatriculated =====
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95 If you are no longer a Student of TUM, you will receive an email when your account expires, informing you, that your account will be deleted shorty.
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97 You have the option to renew your account for a shorter period of time, by following the link in the email.
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99 If a guestaccount is required, please refer to your chairs IT-administrator, in order for him to request it through the proper channels.
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101 More information can be found [[here>>Informatik.Helpdesk.Account||anchor="A_2.3._Gast"]].
102
103 === 2.2. Employee ===
104
105 ==== 2.2.1. Services for employees ====
106
107 Below is a list of the services and the required credentials for them:
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109 |= Service|= Description|= Credentials
110 | TUMOnline | Forwarding of TUM E-Mails , Administration of E-Mail addresses, Sync+Share, calender, checking the TUM E-Mails | LRZ / TUM / own mail address
111 | Studisoft | Download Software, MS Campus EES, Microsoft Imagine Premium | LRZ / TUM
112 |[[ Software-ordering >>ssp.rbg.tum.de/order]]| Order chargeable Software | CIT.TUM / certificate (from[[ ssp.rbg.tum.de>>ssp.rbg.tum.de]])
113 |[[ Hardware-ordering >>ssp.rbg.tum.de/order]]| Order Hardware and Supplies | CIT.TUM / certificate (from[[ ssp.rbg.tum.de>>ssp.rbg.tum.de]])
114 | TUM Mail | Cheking the TUM Mail, LRZ-ID@tum.de , LRZ-ID@mytum.de, xx12xxx@mytum.de [[Outlook Webaccess>>https://mail.tum.de]] | LRZ / TUM
115 | IN.TUM/MA.TUM - Mail | Checking your in.tum Mail, ITO-ID@in.tum.de / ITO-ID@ma.tum.de, https://webmail.in.tum.de / https://webmail.ma.tum.de or pop/imap (Instructions for mail setup [[here>>CIT.ITO.Docs.Services.E-Mail.CIT-Mail.WebHome]]) | ITO (CIT.TUM )
116 | [[Qpilot>>https://qpilot.rbg.tum.de/#/login]] | Printing out documents on the Xerox printers (instructions are available [[here>>Informatik.Helpdesk.Druckenucentral]]). | ITO (CIT.TUM ) 
117 | [[Ucentral IN>>ucentral.in.tum.de]]| The following options are available on [[ucentral>>https://ucentral.in.tum.de/]] in.tum mail settings, set Windows password, change ITO password. Activate printer for FollowMe  | ITO (IN.TUM ) 
118 | Shell access via SSH | Remote access to the home directory for informatics employees (ssh musterma@lxhalle.in.tum.de) | ITO (CIT.TUM ) 
119 | Shell access via SSH | Remote access to the home directory for mathematics employees (ssh musterma@ssh.ma.tum.de) | ITO (CIT.TUM ) 
120 | Blackboxes (Chair) | [[Log in>>Informatik.Helpdesk.VdiSystem]] onto Dell Blackboxen. | ITO (CIT.TUM ) 
121 | [[Ucentral MA>>ucentral.ma.tum.de]]| The following options are available on [[ucentral>>https://ucentral.ma.tum.de/]]: in.tum mail settings, set Windows password, change ITO password. Activate printer for FollowMe  | ITO (CIT.TUM )  
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123 | [[Qpilot>>https://qpilot.rbg.tum.de/#/login]]  | Printing out documents on the Xerox printers (instructions are available [[here>>Informatik.Helpdesk.Druckenucentral]]) | MA.TUM
124
125 ==== 2.2.2. Creating a Useraccount ====
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127 Employees who have an ITO account, have access to central services of the ITO and credentials (infromatics of mathematics credentials) for the Rechnerhalle. In order for a new employee account to be generadted, a user application is required. This can be done by one of two possible ways:
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129 ===== 2.2.2.1. Automatic generation =====
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131 When a new employee of the informatics or the mathematics faculty starts working, the Servicebüro Peronal contacts the ITO directly and the user application is automatically generated.
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133 The chairs IT-Administrator is then contacted via email, in order for him/her to confirm the user account in the StrukurDB.
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135 Once the employee account is generated, the IT-Administrator is contacted again, and the employee can get his/her new credentials personally from the service office of the ITO with his/her official identification papers and after the user aggreement has been signed.
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137 Or the employee can activate his account via [[Ucentral>>https://ucentral.in.tum.de/cgi-bin/activate.cgi]] by signing the user guidelines and setting his password (if the LRZ ID is registered in the Database).
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139 On [[this Page>>http://home.in.tum.de//bauerc/]] you can find the opening hours of our service office.
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141 ===== 2.2.2.2. Manual generation =====
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143 If the user application is not generated automatically, the chairs IT-Administrator can do so directly via the StrukturDB for an amployee.
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145 * The rest of the process is identical to 2.2.2.1
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147 ==== 2.2.3. Renewal of ITO-account (credentials) ====
148
149 ===== 2.2.3.1. Employee =====
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151 If the ITO (in.tum/ma.tum) account is linked to the TUM Account, the ITO account is automatically renewed, as long as the TUM account is active.
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153 * The TUMUID (LRZ-credentials) entry in the database is required for this. For new employees this entry already exists. For some older employees however, the entry might be missing
154 * The chairs IT-administators are contacted via email, when the accounts are marked for deletion and can enter the LRZ-credentials in order to renew the account.
155 * If the LRZ-credentials are not entered, the use will be contacted 1-2 weeks later via email and will be informed , that account will be deleted shortly. If he/she is still an employee, he/she can manually renew it on the linked website (https://ucentral.in.tum.de/cgi-bin/renew.cgi).
156 * If the LRZ-credentials are entered in the ucentral webaccess within 30 days, the account will be renewed automatically.
157 * If the employee does not react to the email, the account will be deactivated after 30 days and then be deleted after another 30 days.
158 By following this link, you can check, when your Account expires and enter your LRZ-credentials if necessary: https://ucentral.in.tum.de/cgi-bin/renew.cgi
159
160 The account information looks like this for a guest:
161 [[image:ucentral: Renew your RBG account - Mozilla Firefox_078.jpg||width="800"]]
162
163 ===== 2.2.3.2. End of employment =====
164
165 After the expiration of the ITO-account (exmatriculation or end of employment) an email will be sent to the corresponding @cit.tum.de email-account
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167 * The email informs the user, that emails will only be received and sent for **1 month** and that a renewal of the account for a short period of time (max. 1 month) is possible by following the link in the email, provided there is a valid reason for it
168 * If the account is needed in the future, there is also the possibility to contact your chairs IT-administrator, in order for him/her to convert the user account to a guest account. If the email is ignored, the account can not be renewed and will be deactivated after 30 days and then deleted another 30 days later
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170 **Exception**: If an employee leaves the informatics/mathematics faculty for a limited amount of time (e.g. 6 months to 1 year) and it is certain that the employee returns after his/her hiatus, the employee can contact his/her IT-administrator for a renewal of the user account.
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172 === 2.3. Guest ===
173
174 ==== 2.3.1 Guests without ITO-credentials ====
175
176 If a guest of the informatics or mathematics faculty needs an ITO account, he/she can contact his/her IT-administrator for this purpose. The administrator can then apply for a guest account via the StrukturDB.
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178 Once the guest account is created, the chair administrator will be contacted by email. The guest can then get his/her credentials and password personally at the ITO Systemsgroup or the ITO or he/she can activate his/her account via [[Ucentral>>https://ucentral.in.tum.de/cgi-bin/activate.cgi]] by signs the user guidelines and sets his/her password (if the LRZ ID is registered in the Database).
179
180 === 2.4. External Students or student assistant ===
181
182 A student assistant who is not studying computer science or mathematics at the faculty and works at a computer science or mathematics chair, the chair administrator can apply for a student account in the StrukturDB for him.
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184 External students or auditors can get their ID from the ITO. To do this, please send an email to support@ito.cit.tum.de with the following information:
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186 First name,
187
188 * Surname,
189 * Date of birth,
190 * Matriculation number,
191 * LRZ identifier (e.g. lr89ITO)
192 * Degree program,
193 * Reason for the application
194
195 == 3. Changing of the ITO Passwort ==
196
197 The ITO password must be reset in the following cases:
198 1 when a new one is created so that the account is activated
199 2 if the password has been forgotten
200
201 Employees, students and guests can change the ITO password themselves via [[this>>https://ucentral.in.tum.de/cgi-bin/activate.cgi]] link if the LRZ identifier (tumuid) is entered in the structure DB. The ITO account is linked to the TUM account, so this entry is necessary.
202
203 If it is not available, the chair administrators can enter it in the StrukturDB (database) for employees and guests. For students, this can be done by the ITO-Helpdesk. Please write an email to support@ito.cit.tum.de with the following information:
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205 First name,
206
207 * Surname,
208 * Date of birth,
209 * Matriculation number,
210 * LRZ identifier (e.g. lr89rbg)