Wiki source code of E-Mail-Adressen für Projekte
Last modified by Jonas Jelten on 2024/01/11 16:09
Show last authors
author | version | line-number | content |
---|---|---|---|
1 | Project Addresses are used to deliver Mail to (potentially) multiple recipients. | ||
2 | |||
3 | Examples: | ||
4 | |||
5 | * Contact address for a work group | ||
6 | * A post with a changing person of duty | ||
7 | * Group communication | ||
8 | |||
9 | The RBG offers two solutions for that: | ||
10 | |||
11 | * **Shared Folder**: Synchronized mail folder | ||
12 | * **Mailinglist**: Mail duplicated to all recipients | ||
13 | |||
14 | Your chair administrator or the ITO ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) can help you choosing the best option. | ||
15 | |||
16 | = Shared Folder = | ||
17 | |||
18 | Procedure: | ||
19 | |||
20 | * Mail reception via project-related mail address | ||
21 | * Storage of the mails in a shared, synchronized directory structure | ||
22 | * Access to the mail directory using your personal CIT-Accounts (with IMAP) | ||
23 | * Deletion or movement of mail synchronized to all participants | ||
24 | * Added participants can see all past mail | ||
25 | |||
26 | New members are added to the shared folder by the ITO systems group or your chair administrator. | ||
27 | |||
28 | For the math department, the shared folder was previously named 'function address'. | ||
29 | |||
30 | == Informatics == | ||
31 | |||
32 | Project mail is stored in a subdirectory in your personal IMAP inbox: ##INBOX.shared.projectname.Eingang## | ||
33 | |||
34 | * You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the ITO systems group (to prevent accidential deletions). | ||
35 | |||
36 | In case the shared folder is not visible in your mailclient, (e.g. Thunderbird), you have to restart it. | ||
37 | |||
38 | Further guidelines by the Helpdesk: [[CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] | ||
39 | |||
40 | == Mathematics == | ||
41 | |||
42 | Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook): | ||
43 | |||
44 | * Add new IMAP account | ||
45 | * Mail address of the account: ##projectname@ma.tum.de## (used as sender address) | ||
46 | * Server name: ##mail.ma.tum.de## | ||
47 | * Username: ##mathaccount@projectname## | ||
48 | * Passwort: Math account password | ||
49 | |||
50 | Access via Webmail: | ||
51 | |||
52 | * https://webmail.ma.tum.de/ | ||
53 | * Username: ##mathaccount@projectname## | ||
54 | * Passwort: Math account password | ||
55 | |||
56 | == Mailinglist == | ||
57 | |||
58 | Procedure: | ||
59 | |||
60 | * Mail reception via project-related mail address | ||
61 | * The mail is duplicated and delivered to each recipient individually | ||
62 | * New members can't access old mail | ||
63 | * Mail deletion does not affect other members | ||
64 | |||
65 | Chair administrators can edit the mailinging list (to add or remove members). | ||
66 | |||
67 | Received mail can be sorted into a subdirectory in your inbox automatically: [[UCentral>>https://ucentral.in.tum.de]]. | ||
68 | |||
69 | Please contact your chair administrator or the RBG helpdesk ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) in case of problems. | ||
70 | |||
71 | = OTRS = | ||
72 | |||
73 | [[OTRS>>https://otrs.com/]] is a open source ticket system. [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] mail is redirected into our OTRS instance. | ||
74 | |||
75 | A ticket system may be beneficial, if: | ||
76 | |||
77 | * task progress is managed by multiple participants | ||
78 | * responsibilities are unambiguous | ||
79 | * tasks have states such as 'done'... | ||
80 | |||
81 | To participate in the TUM-OTRS, please contact the TUM IT service center: [[it-support@tum.de>>mailto:it-support@tum.de]] |