Wiki source code of E-Mail-Adressen für Projekte
Last modified by Jonas Jelten on 2024/01/11 16:09
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12.1 | 1 | Project Addresses are used to deliver Mail to (potentially) multiple recipients. |
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1.1 | 2 | |
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12.1 | 3 | Examples: |
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1.1 | 4 | |
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12.1 | 5 | * Contact address for a work group |
| 6 | * A post with a changing person of duty | ||
| 7 | * Group communication | ||
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4.2 | 8 | |
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12.1 | 9 | The RBG offers two solutions for that: |
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1.1 | 10 | |
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12.1 | 11 | * **Shared Folder**: Synchronized mail folder |
| 12 | * **Mailinglist**: Mail duplicated to all recipients | ||
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4.2 | 13 | |
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12.1 | 14 | Your chair administrator or the ITO ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) can help you choosing the best option. |
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1.1 | 15 | |
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2.1 | 16 | = Shared Folder = |
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1.1 | 17 | |
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12.1 | 18 | Procedure: |
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4.2 | 19 | |
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12.1 | 20 | * Mail reception via project-related mail address |
| 21 | * Storage of the mails in a shared, synchronized directory structure | ||
| 22 | * Access to the mail directory using your personal CIT-Accounts (with IMAP) | ||
| 23 | * Deletion or movement of mail synchronized to all participants | ||
| 24 | * Added participants can see all past mail | ||
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1.1 | 25 | |
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12.1 | 26 | New members are added to the shared folder by the ITO systems group or your chair administrator. |
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1.1 | 27 | |
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12.1 | 28 | For the math department, the shared folder was previously named 'function address'. |
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1.1 | 29 | |
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12.1 | 30 | == Informatics == |
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1.1 | 31 | |
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12.1 | 32 | Project mail is stored in a subdirectory in your personal IMAP inbox: ##INBOX.shared.projectname.Eingang## |
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1.1 | 33 | |
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12.1 | 34 | * You can create subdirectories below the ##Eingang## inbox, but they can only be deleted by the ITO systems group (to prevent accidential deletions). |
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1.1 | 35 | |
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12.1 | 36 | In case the shared folder is not visible in your mailclient, (e.g. Thunderbird), you have to restart it. |
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1.1 | 37 | |
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12.1 | 38 | Further guidelines by the Helpdesk: [[CIT.ITO.Docs.Services.E-Mail.SharedFolderIN.WebHome]] |
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1.1 | 39 | |
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12.1 | 40 | == Mathematics == |
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1.1 | 41 | |
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12.1 | 42 | Members of the shared mailbox need to add a new account in the mail client (e.g.. Thunderbird, Outlook): |
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4.2 | 43 | |
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12.1 | 44 | * Add new IMAP account |
| 45 | * Mail address of the account: ##projectname@ma.tum.de## (used as sender address) | ||
| 46 | * Server name: ##mail.ma.tum.de## | ||
| 47 | * Username: ##mathaccount@projectname## | ||
| 48 | * Passwort: Math account password | ||
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1.1 | 49 | |
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12.1 | 50 | Access via Webmail: |
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1.1 | 51 | |
| 52 | * https://webmail.ma.tum.de/ | ||
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12.1 | 53 | * Username: ##mathaccount@projectname## |
| 54 | * Passwort: Math account password | ||
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1.1 | 55 | |
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12.1 | 56 | == Mailinglist == |
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1.1 | 57 | |
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12.1 | 58 | Procedure: |
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1.1 | 59 | |
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12.1 | 60 | * Mail reception via project-related mail address |
| 61 | * The mail is duplicated and delivered to each recipient individually | ||
| 62 | * New members can't access old mail | ||
| 63 | * Mail deletion does not affect other members | ||
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1.1 | 64 | |
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12.1 | 65 | Chair administrators can edit the mailinging list (to add or remove members). |
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8.1 | 66 | |
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12.1 | 67 | Received mail can be sorted into a subdirectory in your inbox automatically: [[UCentral>>https://ucentral.in.tum.de]]. |
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9.1 | 68 | |
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12.1 | 69 | Please contact your chair administrator or the RBG helpdesk ([[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]]) in case of problems. |
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8.1 | 70 | |
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2.1 | 71 | = OTRS = |
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1.1 | 72 | |
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12.1 | 73 | [[OTRS>>https://otrs.com/]] is a open source ticket system. [[support@ito.cit.tum.de>>mailto:support@ito.cit.tum.de]] mail is redirected into our OTRS instance. |
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1.1 | 74 | |
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12.1 | 75 | A ticket system may be beneficial, if: |
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4.2 | 76 | |
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12.1 | 77 | * task progress is managed by multiple participants |
| 78 | * responsibilities are unambiguous | ||
| 79 | * tasks have states such as 'done'... | ||
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1.1 | 80 | |
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12.1 | 81 | To participate in the TUM-OTRS, please contact the TUM IT service center: [[it-support@tum.de>>mailto:it-support@tum.de]] |